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Rackspace
Company Profile

Status Level: Standard Provider ?
User Rating: 3.00 3.00 (1 votes)  ?    Editor Rating: 3.00 Editor Star Rating  ?
Company ID #: 20176
Listing Notes:
Added: 04/09/2008 - Updated: 07/14/2008
User Comments: 0

Forum Discussions
Forum Topics: 0
Editor Comments: 0
Pending User Complaints: 0
 
Table of Contents
Section 1: Summary Section 6: Billing Details
Section 2: Contact Information Section 7: Hosting Details
Section 3: 3rd Party Research Section 8: Discount Coupon(s)
Section 4: Background Details Section 9: User Star Ratings
Section 5: In The News Section 10: User Comments
 
 
Summary
Company Website Fanatical Support® isn't just what we do. It's really what makes us, well, us. It's our drive to do more than what our Contracts, Service Level Agreements and guarantees say we will.

It's our need to make a difference every day to you and every customer. It's our promise to give you peace of mind, and we actually deliver. We do what other providers can't or won't do.

We actually deliver hosted IT solutions that are fully managed, with emphasis on the fully. That means supporting you and the technologies we provide you 24x7x365. And it all starts with your dedicated Support Team—yes, a team dedicated to you and responsive to your every need—that manages and cares for everything regarding your hosted environment and your account.

All you need to do is keep focusing your developers and resources on your websites and applications. The infrastructure, the network and your hosted environment are taken care of by our people, products, services and processes. This is not colocation where you're responsible for the low-value, day-to-day tasks of maintaining your environment. This is managed hosting, so you'll never have to implement, update, troubleshoot, patch, monitor, administer, backup data, upgrade or worry again.
 
 
Contact Information

This section provides the current contact information for Rackspace.

 Safety Tip 

Don't do business with any company that doesn't provide their physical address and contact information! This will save you a lot of hassles and grief if a problem develops and you need to contact them. Therefore, if they want to hide from you, do yourself a favor and hide from them as a customer!

 

Physical Address:

Rackspace
9725 Datapoint Drive
Suite 100
San Antonio, TX 78229

Country: US    Country Flag
Mailing Address:

Rackspace
P.O. Box 730759

Dallas, TX 75373-0759

Country: US

Address Shown on Google Map:

Phone #1 (sales): 800-961-2888
Phone #2 (sales): +1-210-312-4700
Phone #3 (support): 800-961-4454
Phone #4 (support): +1-210-312-4600
 
Fax #1: 210-312-4300
Fax #2:
 
Skype Name Skype:
 
Instant Messengers
AIM Screen Name AOL:
ICQ Number ICQ:
MSN Messenger Handle MSN:
Yahoo! Messenger Handle Yahoo!:
   
 
3rd Party Research

This section links to other websites that provide free research information about Rackspace.

BBB Reliability Reports™ - Free reports on businesses that provide background, licensing, consumer experience and other information such as governmental actions. These free reports are available for businesses that have - and have not - been evaluated against our standards for ethical marketplace behavior. View BBB Record (Better Business Bureau)
WHOIS is a TCP-based query/response protocol which is widely used for querying a database in order to determine the owner of a domain name, an IP address, or an autonomous system number on the Internet. View Whois Record
The Internet Archive Wayback Machine is a service that allows people to visit archived versions of websites. By using this service, you can see how the hosting providers website has changed over time. View Internet Archive's WayBack Machine
 
 
Background Details

This section provides some background information for Rackspace.

Year Established: 1998 Legal Structure: Corporation
# of Office Locations: 2 # of Employees: More Than 300
 

Alexa Data: Alexa Internet, Inc. is a California-based subsidiary company of Amazon.com that provides owner information and web traffic about websites. The information shown below is retrived from the Alexa database.

Description: Managed, dedicated and scalable web hosting for businesses.
Online Since: 14-Aug-1998Alexa Site Rank: 50123
Page Load Time: 1977 - Slower Sites 59%Inbound Links: 1385
Other Known Domains:

 
Professional Memberships/Affiliations: • None     
 
Professional Company/Employee Certifications
Microsoft Certifications: • None         

Linux Certifications: • None         

Cisco Systems, Inc. Certifications:
Associate Level: • None   

Professional Level: • None       

Expert Level: • None       

Database Certifications: • None         

Aditional Certifications: • None         
 
 
In The News

This section searches various news providers and press release websites for Rackspace. A maximum of 25 search results will be displayed, with the newest shown first.

 

Mosso Integrates Limelight CDN - WHIR --- 11/19/2008 09:25 AM
November 19, 2008 -- (WEB HOST INDUSTRY REVIEW) -- Cloud hosting provider Mosso ( www.mosso.com ) has announced that its scalable online storage service Cloud Files, announced last month, has been successfully integrated with content delivery service ...



Mosso, Rackspace’s Cloud Division, Enables Cloud Files with ... - Earthtimes --- 11/19/2008 08:13 AM
SAN ANTONIO - (Business Wire) Following its recent announcement that it had established a relationship with Limelight Networks to provide a faster, and more robust online storage offering, Mosso®, Rackspace’s® (NYSE:RAX) Cloud Hosting Division ...



Pangea Foundation Leverages Rackspace Cloud Hosting to Deliver Instant ... - PR Inside --- 11/17/2008 12:04 PM
www.rackspace.com - Rackspace® Hosting"s (NYSE:RAX) cloud division, cts.businesswire.com/ct/CT"id=smartlink&url=http%3A%2F%2Fwww .. , today announced that cts.businesswire.com/ct/CT"id=smartlink&url=http%3A%2F%2Fwww .. , an innovative non-profit ...



Mosso, Rackspace’s Cloud Hosting Division, Appoints General Manager - Earthtimes --- 11/17/2008 08:15 AM
SAN ANTONIO - (Business Wire) Rackspace® (NYSE:RAX) Hosting’s cloud division Mosso ® today announced the expansion of its leadership team, naming Emil Sayegh as general manager. Sayegh was previously the vice president of the product group at ...



PEER 1 Reports 12.1% Revenue Growth - WHIR --- 11/14/2008 02:03 PM
November 14, 2008 -- (WEB HOST INDUSTRY REVIEW) -- Reporting its ninth consecutive quarter of growth, IT infrastructure provider PEER 1 Network Enterprises ( www.peer1.com ) has announced the results for the past three months with revenue at $23.5 ...



Rackspace Reports Q3, Appoints VP (Web Host Industry Review) --- 11/06/2008 02:19 PM
November 6, 2008 -- ( WEB HOST INDUSTRY REVIEW) -- Almost three months after its initial public offering on August 8, 2008, Rackspace held its second earnings call as a public company Wednesday, to discuss its third quarter results.



Rackspace Reports Q3, Appoints VP - WHIR --- 11/05/2008 05:55 PM
November 6, 2008 -- (WEB HOST INDUSTRY REVIEW) -- Almost three months after its initial public offering on August 8, 2008, Rackspace ( www.rackspace.com ) held its second earnings call as a public company Wednesday to discuss its third quarter ...



Rackspace Hosting Reports Third Quarter 2008 Results (Centre Daily Times) --- 11/05/2008 03:36 PM
Rackspace(R) Hosting, Inc. (NYSE:RAX), the world's leading hosting services provider, today reported quarterly results for the quarter ended September 30, 2008. Rackspace continued to deliver on its growth strategy in the third quarter of 2008. Net revenues for the third quarter ended September 30, 2008 were $138.4 million, up 5.8% from the second quarter of 2008 and up 44.0% from the quarter ...



Rackspace Hosting Reports Third Quarter 2008 Results (wallstreet:online AG) --- 11/05/2008 03:22 PM
Rackspace(R) Hosting, Inc. (NYSE:RAX), the world´s leading hosting services provider, today



Rackspace Hosting Reports Third Quarter 2008 Results (Business Wire via Yahoo! Finance) --- 11/05/2008 03:05 PM
SAN ANTONIO----Rackspace® Hosting, Inc. , the world’s leading hosting services provider, today reported quarterly results for the quarter ended September 30, 2008. Rackspace continued to deliver on its growth strategy in the third quarter of 2008.



Rackspace to Host Third Quarter 2008 Earnings Conference Call (Centre Daily Times) --- 10/27/2008 02:04 PM
Rackspace Hosting, Inc. (NYSE:RAX), the world's leading hosting services provider, will announce its third quarter 2008 financial results on Wednesday, November 5, 2008, after the close of the financial markets.



Rackspace to Host Third Quarter 2008 Earnings Conference Call (wallstreet:online AG) --- 10/27/2008 01:51 PM
Rackspace Hosting, Inc. (NYSE:RAX), the world´s leading hosting services provider, will announce



Rackspace Email Division Hires Microsoft 'Exchange Ranger' - Forbes --- 10/15/2008 09:19 AM
Mailtrust(TM), a leading business-email specialist and a division of Rackspace(R) Hosting, (NYSE:RAX), the world's leader and specialist in hosted IT services, today announced the company has hired David Bjurman-Birr as the senior manager of ...



Rackspace Draws $150m Credit - WHIR --- 10/13/2008 07:58 PM
October 14, 2008 -- (WEB HOST INDUSTRY REVIEW) -- Web hosting provider Rackspace Hosting ( www.rackspace.com ) announced on Friday it has drawn an additional $150 million on its revolving line of credit in response to recent economic uncertainities ...



Property Valuation Specialist, Pro-Teck Services Selects Rackspace for ... - PR Newswire --- 08/18/2008 02:31 PM
WALTHAM, Mass., April 24 /PRNewswire/ -- Pro-Teck Services(TM), an industry leader in residential property valuation and risk management, today announced an agreement with Rackspace(R), a leading provider of hosted IT services. Pro-Teck utilizes ...



Aria Systems and Rackspace Team to Provide On-Demand Billing for SaaS ... - PR Newswire --- 08/11/2008 07:54 PM
PHILADELPHIA, April 14 /PRNewswire/ -- Aria Systems, the leading provider of on-demand transaction and customer management solutions, today announced that Rackspace, a leading global provider of hosted IT services, will be referring the Aria Systems ...



 
 
 
 
 
 
 
 
 
 
Billing Details

This section provides an insight into the billing policies for Rackspace.

Money Back Guarantee: See Website Billing Cycle/Options: • Monthly       
 
Payment Method(s): • Visa  • MasterCard           
 
Miscellaneous Fees
Additional IP #'s: Unknown Additional Databases: Unknown
 
OVERAGE FEES: The prices below are charged for exceeding the monthly hosting plan limit.
Bandwidth Charge: Unknown Disk Space: Unknown
 
HOURLY BILLING RATE: This hourly billing rate is for support/administrative duties that are outside of the normal service plan (such as reinstalling the operating system, custom work, etc.).
Hourly Rate: Unknown   Billing Increments: 1/4 Hour   Minimum Charge: Unknown
 
ACCOUNT REACTIVATION FEE: If your account is suspended (for nonpayment, returned payment, etc.) this is the fee you'll have to pay.
Reactivation Fee: Unknown
 
BACKUP RESTORATION FEE: If your website files are corrupt and must be restored from the providers backup, this is the fee you'll have to pay to restore your website.
Restoration Fee: Unknown
 
 
Hosting Details

Below are the web hosting configurations that Rackspace can provide you with.

 Money Saving Tip 

If you know that you need a specific feature (such as a control panel), make sure the host fully supports it prior to signing-up with them. This will save you considerable expense at a later date should a problem arise.

Feature Summary: • 24x7x365 Network Monitoring  • Certified Support Engineers  • Dedicated IP Address(s)  • Denial of Service Protection (DDOS)  • Managed Hosting Services  • Managed Security Services  • OS Update Patches  • SSL (your own certificate)  • PHP Support  • ASP Support 
 
Customer Support Options: • 24x7x365 Toll-Free Phone Support                 
 
System Platform(s): • Unix/Linux • Windows Uptime Guarantee: 100% Uptime ?
Type of Hosting: • Dedicated Servers Serving/Managing: Over 14,000 Customers Worldwide
 
# of Data Center Locations: 8 Own The Data Center(s): Yes
Data Center Location(s): San Antonio, TX USA - Dallas, TX USA - Herndon, VA USA - London, UK - Slough, UK
 
Operating System(s): • Red Hat Enterprise Linux   • Windows Server 2003  • Windows Server 2008           
Control Panel(s) Offered: • Webmin  • Other Control Panel                 
 
Database(s): • MySQL   • Microsoft SQL Server           Website Backup Frequency: • Unknown
Shopping Cart(s) Offered: • None          Website Statistics Software: • None       
 
 
Discount Coupon(s)
From time to time, web hosting provider's may offer a special discount or include free extras to encourage you to try their service. These freebees may include; no setup charge, extra memory, more bandwidth, or even a free 2nd hard drive.

Shown below are the current special(s) that Rackspace is offering.
 
Shared Hosting CouponCoupon Expires: 00/00/0000
Current Offer: No Shared Hosting Coupon Available
Redemption Notes/Instructions:


VPS Hosting CouponCoupon Expires: 00/00/0000
Current Offer: No Dedicated/VPS Hosting Coupon Available
Redemption Notes/Instructions:


Dedicated Server CouponCoupon Expires: 00/00/0000
Current Offer: No Dedicated/VPS Hosting Coupon Available
Redemption Notes/Instructions:
 
Please Note: The information in this section is provided by Rackspace, and can change frequently. If you discover a special offer listed here that has expired or is not being honored, please use the "Report An Error" link below.
 
 
User Star Ratings
User Star Rating

Shown below is the Overall User Rating for Rackspace.

The Overall User Rating provides a well-rounded and balanced overview of a company's performance, based on the 8 important rating criteria shown below.

The rating scale used is based on the popular five star model, with five stars being the best and 1 star being the worst. 3 stars is average, and all rating criteria starts with 3 stars (the default).

Please Note: The User Star Rating is left by users and/or visitors of the hosting company's website, and by users of this Host Directory. Because of the anonymous nature of these ratings (and the Internet in general), do not select a host by these ratings alone. Please refer to the Using This Directory page under the Consumer Information heading for more information.

 

 Overall User Rating: 3.00 out of 5 3.00 (1 total votes) 

Below is the criteria Rackspace is rated on.

General Customer Service:Rating 3.003.00 (1 votes)
 
 

Cast Your Vote for Rackspace

Your opinion is wanted! You can help other community members make informed planning and buying decisions by rating your personal experience with Rackspace. Please use good judgment when leaving your ratings, and base them on facts and not emotions!

To Maintain Quality, Only Registered Users Can Vote!

You can Login Here or Register For An Account.


 General Customer Service Rating 



 Technical Support Rating 



 Sales Team Rating 



 Plan Pricing/Value Rating 



 Server/Network Speed Rating 



 Reliability/Uptime Rating 



 Included Features Rating 



 Ease of Use Rating 


 
 
User Comments

Shown below are the newest user comments left about Rackspace. Altogether, there are 0 user comments.

If you are a current/previous customer of Rackspace, we would like you to comment about your experience with them. Leave A Comment

To Maintain Quality, Only Registered Users Can Leave Comments!

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